Frequently Asked Questions
Find answers to common inquiries regarding our collections, shipping, and bespoke services.
How can I ensure the correct fit for Alessandra Rich garments?
Our collections follow Italian sizing. For detailed measurements, please refer to the 'Size Guide' on each product page. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on the destination. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all security tags and packaging intact. Please note that earrings and custom-made items are final sale due to hygiene and exclusivity.
Are the materials used in the collections ethically sourced?
Alessandra Rich is committed to high-quality craftsmanship. We work with specialized Italian artisans and use premium materials, including silk, lace, and responsibly sourced wool, ensuring the highest standards of luxury and durability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer Klarna for flexible payment installments.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, our warehouse begins processing orders immediately. You may request a cancellation within 1 hour of purchase; after this window, the order cannot be modified, but you may initiate a return once received.